Website privacy statement


Risant Health, Inc. (referred to hereafter as “Risant Health,” “we,” and “us”), provides a website: “” (the Site).

The Site allows users to view information related to Risant Health and provides links to its affiliated companies.

This Privacy Statement applies to the Site, which is owned and operated by Risant Health. This Privacy Statement describes how Risant Health collects and uses the personal information you provide during your use of the Site and other information that is collected from you as a result of your use of the Site. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Personal information means information that is individually identifiable. Information that has been de-identified by Risant Health or others is no longer personal information and is not covered by the terms of this Privacy Statement.

Risant Health is committed to protecting your privacy. We will use and disclose your personal information as stated in this Privacy Statement.

Site privacy statement

Our use and disclosure of an individual’s personal information is limited as required by state and federal law. We do not sell or rent personal information about visitors to the Site.


The Site has security measures in place that are intended to help protect against the loss, misuse, unauthorized access, or alteration of information under our control both during transmission and once the information is received. These measures include encryption of data using the secure sockets layer (SSL) system and using a secure messaging service when you communicate through the Site. Despite these measures, the confidentiality of any communication or material transmitted to or from us via the Site by internet, text message, or email cannot be guaranteed. At your discretion, you may contact us at the mailing address or telephone number listed in the “Questions, complaints, and contacts” section at the end of this Privacy Statement.

Revisions to the privacy statement

We may revise this Privacy Statement from time to time as we add new features or modify the way in which we manage information, or as laws change that affect our management and use of your information. If we make material changes to our Privacy Statement, we will post notice of this on our Site prior to the changes becoming effective. Any revised Privacy Statement will apply both to information we already have about you at the time of the change and any personal information created or received after the change takes effect. We include a version number on this Privacy Statement consisting of the date (year and month) it was last revised. We encourage you to periodically reread this Privacy Statement to see if there have been any changes to our policies that may affect you.

Site visitor data

In addition to maintaining web logs, as described below, Risant Health routinely gathers data on Site activity, such as how many people visit the Site, which web pages or mobile screens they visit, where they come from, and how long they stay. The data is collected on an aggregate basis, which means that no personally identifiable information is associated with the data. This data helps us improve our content and overall usage. (The information is not shared with other organizations for their independent use.)

The Site does not honor a browser’s signal or header request not to track the user’s activity.

Collecting, using, and disclosing personal information

Except as disclosed in this Privacy Statement, we do not collect any personally identifiable information about visitors to the Site. The policies, sources, uses, and disclosures of information are outlined in Sections 1 through 14 of this Privacy Statement.

1. Information collection use

We may collect the following personal information from you:

  • Contact information, such as name, email address, mailing address, and phone number
  • Preferences information such as preferred first name and the types of emails you’d like to receive from us
  • Your device location

We may use and disclose this information to:

  • Respond to customer service requests
  • Confirm your identity when you email us
  • Send you newsletters, voice messages, text messages, or email communications
  • Respond to your questions and concerns
  • Improve our Site and marketing efforts
  • Conduct internal quality improvement or business analysis
  • Customize and personalize your experience on the Site 
  • De-identify the information in accordance with applicable law

2. Web logs

As is true of most companies that offer websites, we gather certain information automatically. We maintain standard web logs that record data about all visitors and customers who use the Site, and we store this information for no longer than reasonably useful to carry out its legitimate business purpose, or as legally required. These logs may contain the internet domain from which you accessed the Site (such as or; the IP address automatically assigned to your computer when you accessed the internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you used; the date and time you visited; the pages or mobile screens you viewed; and the address of the website you linked from, if any. If you sign on to the Site to use secure features, our web logs will also contain an individual identifier and show the services you accessed.

All web logs are stored securely and may only be accessed by Risant Health employees or designees for a specific purpose. Risant Health uses web log information to help improve our Site. Web logs allow us to identify popular features; resolve user, hardware, and software problems; make the Site more useful to visitors; and identify potential security concerns.

3. Internet cookies

We and our service providers may place internet cookies or similar technologies (such as JavaScript, HTML5, or Etag) on the computer hard drives or device memories of visitors to the Site. Information we obtain helps us tailor our Site to be more helpful and efficient for our visitors. For example, we can see the navigation path taken by users, and that information allows us to understand user successes or challenges with the web experience. The cookie consists of a unique identifier that does not contain information about your health history. We use 2 types of cookies — session cookies and persistent cookies — along with other similar technologies.

A session cookie is temporary and expires after you end a session and close your web or app browser. We use session cookies to help customize your experience on our Site, maintain your signed-on status as you navigate through our features, and track your “click path” through our web pages or mobile screens.

Persistent cookies remain on your hard drive after you’ve left our Site, and we use them for several reasons. For instance, if you’ve given us permission to email you, we may place a persistent cookie on your hard drive that will let us know when you come back to visit our Site. We sometimes use this type of persistent cookie with a web beacon (see section 4). 

You may have software on your computer that will allow you to decline or deactivate internet cookies, but if you do so, some features of the Site may not work properly for you. For instructions on how to remove cookies from your hard drive, go to your browser’s website. In addition, further information regarding cookies may be available on other websites or from your internet service provider. 

4. Web beacons

We may occasionally use web beacons (also known as “clear gifs,” “web bugs,” and “1-pixel gifs”) that allow us to collect nonpersonal information about your response to our email communications, and for other purposes. Web beacons are tiny images placed on a web page or email that can tell us if you’ve gone to a particular area on our Site. For example, if you’ve given us permission to send you emails, we may send you an email urging you to use a certain feature on our Site. If you take action in response to that email and use that feature, the web beacon will tell us that our email communication to you was successful. We do not collect any personal health information with web beacons, and we do not link web beacons with any other personal health information you’ve given us.

Since web beacons are used in conjunction with persistent cookies (described in section 3), if you set your browser to decline or deactivate cookies, web beacons cannot function.

5. Retargeting

We may contract with a third-party ad network to manage our advertising on other websites. Our ad network service provider may use cookies, web beacons, and other tracking technologies to collect information about your activities on our website and on other websites and then provide you with Risant Health advertising on other websites. 

If you wish to not have this information used for the purpose of serving you targeted ads, you may opt out by contacting us at the mailing address or telephone number listed in the “Questions, complaints, and contacts” section at the end of this Privacy Statement. Opting out of targeted ads does not opt you out of being served advertising. You may continue to receive generic, nontargeted ads.

6. Emails, voice messages, and SMS text messaging

Risant Health may use third-party vendors to help us manage some of our email, voice, and text messaging communications with you. While we supply these vendors with email addresses or mobile telephone numbers for people we wish for them to contact, your email address or mobile telephone number is never used for any purpose other than to communicate with you on our behalf. When you click on a link in an email, you may temporarily be redirected through one of the vendor’s servers (this process will be invisible to you), which will register that you’ve clicked on that link and have visited our Site. Risant Health never shares any information, other than your email address or telephone number, with our third-party email, voice, and text messaging vendors, and those vendors may only share that information with authorized subcontractors.

At any time — even if you’ve expressly given us permission to send voice and text messages to you — you may communicate your desire not to receive additional voice and text messages by following the stop or opt-out instructions in the voice or text message or by contacting us at the mailing address or telephone number listed in the “Questions, complaints, and contacts” section at the end of this Privacy Statement.

7. Messages and transactions

Comments or questions sent to us using email or secure messaging forms will be shared with Risant Health staff who are most able to address your concerns. We archive messages once we have made our best effort to provide a complete and satisfactory response.

8. Data integrity and correction

You have the right to request to view and correct personal information from the Site. Such requests may be submitted using the contact information in the “Questions, complaints, and contacts” section at the end of this Privacy Statement.

If your personal information changes, you have the right to update or request deletion of information collected on our Site. You also have the right to request that your personal information be edited or removed from our database if you believe a third party has provided us your personal information. To contact us, please use the information in the “Questions, complaints, and contacts” section at the end of this Privacy Statement. We will respond to all requests within 30 days.

9. Children

We do not knowingly collect personally identifiable information from children under the age of 13. If Risant Health is made aware that information was collected from a child under 13, we will delete the information.

10. Disclosures

We may disclose personal information to any person performing audit, legal, operational, or other services for us. We will use information that does not identify specific individuals for these activities whenever reasonably possible. Information disclosed to vendors or contractors for operational purposes may not be redisclosed to others, except as permitted by Risant Health and applicable law.

We may also disclose personal information to third parties that provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us pursuant to written instructions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use the personal information they receive from us for any other purpose.  

These services may include:

  • Providing customer service
  • Sending marketing communications
  • Conducting research and analysis
  • Providing cloud computing infrastructure

We may also disclose your personal information:

As required by law, such as to comply with a subpoena or similar legal process

  • When we believe in good faith that disclosure is necessary to protect our rights, protect you or others from threats of imminent harm, investigate fraud or other activity in violation of the law, or respond to lawful request by public authorities (including to meet national security or law enforcement requirements)
  • To protect the security and reliability of the Site
  • If Risant Health is involved in a merger, acquisition, or sale of all or a portion of its assets (In this case, you will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.)
  • To any other third party with your prior consent 
  • To Risant Health entities to carry out business planning and development and business management and general administrative activities, such as to provide, maintain, and personalize our sites and services and communicate with you

11. Opting out

If you request to receive information on an ongoing basis from the Site by providing an email address or mobile phone number, you may request to discontinue future emails or messages. Materials sent to you by email, voice, or text message may contain information about how to opt out. 

12. Data retention

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Statement, including to meet our legal obligations, resolve disputes, and enforce our agreements, unless a longer retention period is required or permitted by law.

13. Links to third-party websites

Our Site includes links to other websites that may have privacy practices that differ from those of Risant Health. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

14. Location

An IP address is the unique identifying number assigned to every device connected to the internet. IP addresses are assigned by internet service providers, and they are required to use the internet. IP addresses make the connection between your device and the websites and services you use. You can’t prevent a website or app from getting the IP address of your device. 

Questions, complaints, and contacts

If you have any questions about this Privacy Statement, our policies and practices concerning the Site, your rights under this statement, and your dealings with the Site, you can contact Risant Health by sending a message to the Risant Health site manager or by sending a letter to the address below:

Risant Health 
900 7th St. NW
Washington, DC 20001-3745

Phone: 1-844-747-2684

Last revised: June 2024